Effective Date: October 1, 2025
Last Updated: October 1, 2025

Knowience Insights Private Limited (“Knowience,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of all users who utilize the solutions, services and the digital insights platform at knowience.com. This Privacy Policy outlines our practices regarding the collection, use, and protection of information when you use our feedback and opinions/insights services.

Our Core Privacy Commitment

We are committed to maintaining the highest standards of data confidentiality and privacy protection. Through the published detailed privacy policy of our digital platform – insighto.com, Knowience outlines its data protection and privacy of user  data. Knowience does not read, store, or share any feedback, insights, or opinions/insights responses provided by users on our platform, without the explicit consent of the users.

Information We Do NOT Access

• Opinions/insights Responses: We read, access, or analyze any feedback, opinions, or insights shared through our platform – only for the purpose of providing appropriate data/information to the user.
• Confidential Data: All opinions/insights data and user responses remain completely confidential and are the property of the user and are not accessed by Knowience staff, without the approval of the user.

Technical Infrastructure and Data Protection

Our platform operates as a secure conduit for opinions/insights administration while maintaining strict data separation between our operational systems and user opinions/insights data. We employ:

• End-to-end encryption for all data transmission
• Secure servers with restricted access protocols
• Data isolation ensuring opinions/insights responses remain separate from our user to user.

Information We May Collect for Platform Operations

We only collect limited technical information necessary for platform functionality:

• Account Information: Organisation name and contact details for account setup
• Technical Data: Basic usage analytics and system performance metrics
• Communication Records: Support requests and service communications

Data Processing and Third Parties

Knowience acts solely as a data processor and not a data controller for opinions/insights content. The organization conducting the opinions/insights remains the data controller of all opinions/insights responses. We do not share, sell, or transfer any opinions/insights data to third parties under any circumstances.

User Rights and Data Control

Opinions/insights participants have complete control over their data through the organization conducting the opinions/insights. Organizations using our platform are responsible for:

• Obtaining proper consent from opinions/insights participants
• Providing clear information about data usage
• Honoring data deletion requests
• Maintaining privacy regulation compliance

Contact Information

For any privacy-related questions or concerns, please contact us at:

Knowience Insights Private Limited
Lumbini Rockdale, Somajiguda
Hyderabad 500082, Telangana State, India
Email: Hello@knowience.com

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

Consent

By using our platform, organisations and opinions/insights participants acknowledge that they have read and understood this Privacy Policy and agree to our privacy practices.

This Privacy Policy demonstrates our unwavering commitment to maintaining the confidentiality and security of all feedback and insights shared through the Knowience platform.